These Terms of Service ("Terms") govern your use of Pet Practice Solutions' website at petpracticesolutions.com and the Partner Platform (collectively, the "Services"), operated by Pet Practice Solutions ("we," "us," or "our").
By accessing or using our Services, or by signing a service agreement with Pet Practice Solutions, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
Important: These Terms of Service govern your general use of our website and platform. The specific terms of your partnership — including fees, deliverables, contract duration, and cancellation terms — are governed by your signed Service Agreement, which takes precedence over these Terms in the event of any conflict.
Pet Practice Solutions provides digital marketing and online presence management services for independent veterinary practices, including:
To access the Partner Platform, you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or that we determine, in our sole discretion, are being used in a manner inconsistent with the purpose of the Services.
Please read this section carefully. It describes who owns what when we build your website.
What Pet Practice Solutions owns: The website infrastructure, platform code, design templates, technical architecture, hosting configuration, and all proprietary technology used to build and operate your website remain the sole property of Pet Practice Solutions. This infrastructure is licensed to you for use during the term of your active service agreement.
What you own: All content you create, provide, or contribute — including text written by your doctors, photos taken by your team, videos recorded by your staff, and practice-specific information — remains your property. This includes blog posts, service descriptions written by your team, doctor biographies, and any other content your practice originates.
Your domain: You own your domain name. We will connect your domain to the website we build, but ownership of the domain remains with you at all times.
Upon termination: If your service agreement ends for any reason, you are entitled to receive an export of all content you provided or created (text, images, and other media). We will deliver this export within 30 days of your written request. You will not receive the website code, platform infrastructure, or technical architecture. You will need to build a new website to use your content.
Your specific fees, payment terms, and service deliverables are outlined in your signed Service Agreement. The following general terms apply:
By you: You may cancel your service agreement by providing written notice to matt@petpracticesolutions.com. Cancellations are subject to the minimum term and cancellation terms in your Service Agreement. Early termination fees may apply.
By us: We may terminate or suspend your Services immediately, without prior notice, if:
Effect of termination: Upon termination, your access to the Partner Platform will be deactivated. Your website will remain live for 30 days following termination to allow for transition, after which it will be taken offline. We will provide your content export within 30 days of written request.
Our Services are designed as a partnership. Your success depends on both parties fulfilling their responsibilities. You agree to:
You agree not to use our Services to:
We reserve the right to remove any content that violates these Terms or that we determine, in our reasonable judgment, is harmful, offensive, or inappropriate.
Our Services integrate with third-party platforms including Google Analytics, Google Search Console, Google Business Profile, and others. By using our Services, you authorize us to access these platforms on your behalf to the extent necessary to provide the Services.
Your use of third-party platforms is also governed by those platforms' own terms of service and privacy policies. We are not responsible for changes to third-party platforms that affect our ability to provide Services.
Our intellectual property: All software, code, designs, systems, methodologies, and proprietary tools developed by Pet Practice Solutions are our exclusive property. These Terms do not grant you any ownership rights in our intellectual property.
Your intellectual property: You retain all rights to content you create and provide to us. By providing content to us, you grant us a non-exclusive license to use, reproduce, and display that content for the purpose of providing the Services.
Feedback: If you provide suggestions or feedback about our Services, we may use that feedback without restriction or compensation to you.
No guarantee of results: We do not guarantee specific outcomes from our Services, including but not limited to specific rankings in search engines, specific numbers of new clients, or specific revenue increases. Search engine algorithms, competitor activity, and market conditions are outside our control.
Services provided "as is": Our Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Services, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of liability: To the maximum extent permitted by law, Pet Practice Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Services. Our total liability to you for any claims arising from these Terms or the Services shall not exceed the total fees paid by you in the three months preceding the claim.
You agree to indemnify, defend, and hold harmless Pet Practice Solutions and its officers, employees, and agents from and against any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) content you provide to us; or (d) your violation of any third party's rights.
Each party may have access to confidential information of the other party in connection with the Services. Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties without prior written consent, except as required by law.
Confidential information does not include information that: (a) is or becomes publicly known through no breach of this agreement; (b) was rightfully known before disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any disputes arising out of or related to these Terms shall be resolved through good-faith negotiation between the parties. If negotiation fails, disputes shall be submitted to binding arbitration in Nashville, Tennessee, under the rules of the American Arbitration Association.
We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on our website and updating the "Last updated" date. For active clients, we will provide notice via email at least 30 days before material changes take effect. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
If you have questions about these Terms, please contact us:
Note: These Terms of Service are provided as a starting point and should be reviewed by a qualified attorney before being relied upon in any legal context. Pet Practice Solutions recommends consulting with legal counsel to ensure these terms appropriately protect your business interests.